Refund Policy
Last updated: 2026
30-day money-back guarantee
BizLink Zambia is operated by Elisha Phiri, trading as EPhiz Tech Solutions. If you are not satisfied with a paid subscription, you can request a full refund within 30 days of your order date. No explanation is required for a change of mind within that period.
How to request a refund
Our payments are handled by Paddle, our Merchant of Record. To request a refund, visit paddle.net with your order details, or email phirielisha88@gmail.com and we will arrange it with Paddle for you.
How refunds are paid
Approved refunds are returned to the original payment method by Paddle. Your bank or card issuer may take a few working days to show the credit.
Cancelling a subscription
You can cancel at any time from the Plans & billing page in your account. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.
Renewals and later periods
For renewal charges outside the 30-day window, contact us and we will consider the request fairly, particularly where the Service was unavailable or did not work as described. Refunds are also handled in line with Paddle’s Refund Policy.